Question 1

What is Styla and who is it for?

Accepted Answer

Styla is cloud software for appointment-based beauty and wellness businesses: hair salons, barbers, beauty centres, nail salons, spas, massage studios, tattoo studios and similar. It brings together the calendar, online booking, client records, payments and an AI assistant.

Question 2

Does Styla work on computers, tablets and phones?

Accepted Answer

Yes. Styla is a web app that runs in the browser on any device, with nothing to install. You can add it to your phone's home screen to open it like an app.

Question 3

Do I need to install anything?

Accepted Answer

No. Styla runs in the cloud: all you need is an internet connection. Updates are automatic and there are no servers or backups to manage.

Question 4

Which languages is it available in?

Accepted Answer

Styla is built in Italy and the app interface is in Italian. The website is also available in English and Spanish. Support is provided by an Italian team.

Question 5

How does online booking work?

Accepted Answer

Each business gets a booking page with its own services, durations and staff. Clients see real availability and book on their own, 24/7.

Question 6

Can I manage staff, rooms or stations with different hours?

Accepted Answer

Yes. You can set hours, shifts, breaks, holidays and resources (rooms, beds, stations) for each team member. The calendar only shows slots that are truly available.

Question 7

Do clients get reminders?

Accepted Answer

Yes, Styla sends automatic reminders before each appointment to reduce no-shows. You choose the wording and timing.

Question 8

How do I handle cancellations and no-shows?

Accepted Answer

You can set a cancellation policy, ask for a deposit on specific services or time slots, and keep track of clients who don't show up.

Question 9

What does the client record include?

Accepted Answer

Appointment history, services, products bought, technical notes (such as colour formulas, treatments or treated areas), preferences, allergies and consents.

Question 10

Can I import clients from my current software?

Accepted Answer

Yes. During onboarding we help you import clients and history from your current software or from a spreadsheet.

Question 11

Can I segment clients for campaigns?

Accepted Answer

Yes, you can group clients by visit frequency, spend, favourite services or last visit date, for example to reach people who haven't been back in a while.

Question 12

How do I manage privacy consents?

Accepted Answer

Styla records marketing and data-processing consents directly in the client record, with the date and how they were collected.

Question 13

Which payment methods can I accept?

Accepted Answer

Online you can accept cards, Apple Pay and Google Pay through Stripe. In store you can also record cash and other methods.

Question 14

Can I take a deposit at booking?

Accepted Answer

Yes, you can require or offer a deposit for specific services, time slots or new clients. The deposit is deducted from the total.

Question 15

Can I sell gift cards and packages?

Accepted Answer

Yes, you can create gift cards and prepaid service packages. Styla tracks each client's remaining balance.

Question 16

Are there booking fees?

Accepted Answer

No, Styla charges no booking fees. Online payments only carry Stripe's standard fees.

Question 17

Where is the data stored?

Accepted Answer

Data is hosted on infrastructure in the European Union and protected by encrypted connections. Details are in the privacy policy and the DPA.

Question 18

Is Styla GDPR compliant?

Accepted Answer

Yes. For your clients' data Styla acts as a data processor and provides a data processing agreement (DPA) under Article 28 GDPR.

Question 19

Who can see my business data?

Accepted Answer

Only you and the people you authorise. You can create staff accounts with different permissions.

Question 20

What happens to my data if I stop using Styla?

Accepted Answer

You can export your data at any time in standard formats. Your data stays yours.

Question 21

What support do you offer?

Accepted Answer

Support by WhatsApp, email and phone from an Italian team, plus guided onboarding to set up your services, staff and calendar.

Question 22

How much does Styla cost?

Accepted Answer

Pricing depends on the number of staff, locations and features you need. We prepare a tailored quote during the demo.

Question 23

Can I cancel at any time?

Accepted Answer

Yes, there are no long-term commitments or penalties. Your data remains available for export.

Question 24

How do I contact you?

Accepted Answer

Email support@tp53health.com or book a demo on the website. We reply Monday to Friday.

Everything you want to know about Styla

General

Calendar and booking

Clients

Payments

Security and privacy

Support and pricing